1. Acceptance of Terms
By accessing, browsing, or using SignalHush services, websites, mobile applications, or any related platforms (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.
These Terms constitute a legally binding agreement between you and SignalHush LLC ("SignalHush," "we," "us," or "our"). Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.
2. Description of Services
SignalHush provides comprehensive electrical and radio-frequency interference diagnosis services for residential and commercial properties. Our Services include:
Diagnostic Services
- Free diagnostic tools for Wi-Fi channel analysis and basic interference detection
- Professional diagnostic assessments with detailed interference analysis
- Comprehensive reports with prioritized recommendations and ROI estimates
- Remote consultation services for property managers and ISPs
- Follow-up monitoring and performance verification services
Hardware and Products
- Professional-grade interference filters and noise suppressors
- Shielded cables and connectivity hardware
- Mesh network optimization equipment and accessories
- Custom interference mitigation solutions
Professional Services
- Certified technician visits for on-site diagnosis and installation
- Professional installation of interference mitigation equipment
- Network optimization and performance tuning services
- Training and education programs for property management staff
3. User Eligibility and Account Requirements
To use our Services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Have the legal capacity to enter into binding agreements
- Provide accurate, current, and complete information during registration
- Maintain the security and confidentiality of your account credentials
- Promptly notify us of any unauthorized use of your account
- Be responsible for all activities that occur under your account
- Comply with all applicable local, state, and federal laws
4. User Responsibilities and Prohibited Conduct
As a user of SignalHush Services, you agree to:
Permitted Use
- Use our Services only for lawful purposes and in accordance with these Terms
- Provide accurate and complete information when requested
- Cooperate with our technicians and follow safety guidelines during service visits
- Allow reasonable access to your property for scheduled appointments
- Respect intellectual property rights and proprietary information
Prohibited Activities
- Interfere with or disrupt our Services, servers, or networks
- Attempt to gain unauthorized access to our systems or user accounts
- Use our Services to transmit harmful, illegal, or inappropriate content
- Reverse engineer, decompile, or attempt to extract source code from our software
- Violate any applicable laws, regulations, or third-party rights
- Impersonate others or provide false information about your identity
- Use automated systems to access our Services without permission
5. Service Limitations and Disclaimers
While SignalHush strives to provide accurate and effective interference diagnosis and mitigation services, you acknowledge and agree that:
Performance Limitations
- We cannot guarantee specific performance improvements or connectivity outcomes
- Some interference sources may be beyond our control or ability to mitigate
- Results may vary based on property characteristics, environmental factors, and external conditions
- Our diagnostic tools provide estimates and recommendations, not absolute guarantees
- Third-party equipment and services may affect the effectiveness of our solutions
Technical Disclaimers
- We are not responsible for pre-existing electrical, networking, or structural issues
- Our Services may not be compatible with all equipment or network configurations
- Software updates or changes by third parties may affect our diagnostic tools
- Environmental factors beyond our control may impact service effectiveness
6. Payment Terms and Billing
Payment terms for SignalHush Services are as follows:
Service Fees
- Diagnostic services require payment upon completion unless otherwise agreed
- Product purchases require full payment at the time of order
- Technician services require payment upon completion of work
- Subscription services are billed in advance on a recurring basis
- All prices are in US dollars and subject to change with notice
Payment Processing
- We accept major credit cards, debit cards, and other approved payment methods
- Payment processing is handled by secure third-party providers
- You authorize us to charge your payment method for all applicable fees
- Failed payments may result in service suspension or termination
Refunds and Cancellations
- Refunds are provided according to our published refund policy
- Service cancellations must be made at least 24 hours in advance
- Product returns are accepted within 30 days in original condition
- Professional services are non-refundable once work has commenced
7. Intellectual Property Rights
All content, software, trademarks, and intellectual property associated with SignalHush Services remain our exclusive property:
- Our diagnostic algorithms, software tools, and methodologies are proprietary
- Website content, including text, graphics, and multimedia, is protected by copyright
- The SignalHush name, logo, and branding are registered trademarks
- You may not use, reproduce, or distribute our intellectual property without written permission
- User-generated content may be used by us for service improvement and marketing purposes
- We respect third-party intellectual property rights and expect users to do the same
8. Limitation of Liability
To the maximum extent permitted by law, SignalHush's liability is limited as follows:
Exclusion of Damages
- We shall not be liable for indirect, incidental, special, consequential, or punitive damages
- This includes loss of profits, data, use, goodwill, or other intangible losses
- Our liability extends only to direct damages actually incurred by you
- We are not responsible for damages caused by third-party products or services
Liability Cap
- Our total liability for any claim shall not exceed the amount you paid for the specific service
- For ongoing services, liability is limited to fees paid in the 12 months preceding the claim
- These limitations apply regardless of the legal theory of liability
9. Warranties and Guarantees
SignalHush provides the following warranties and guarantees:
Service Warranties
- Professional services are guaranteed for 30 days from completion date
- Diagnostic reports are guaranteed accurate based on conditions at time of assessment
- We warrant that services will be performed with professional skill and care
- Hardware installations are warranted against defects in workmanship
Product Warranties
- Hardware products are covered by manufacturer warranties
- We provide additional warranty coverage for products we install
- Warranty terms vary by product and are specified at time of purchase
- Warranties do not cover damage from misuse or normal wear and tear
Disclaimer of Other Warranties
Except as expressly stated, our Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:
- We collect information necessary to provide and improve our Services
- Personal information is protected using industry-standard security measures
- We do not sell or rent personal information to third parties
- You have rights regarding your personal information as described in our Privacy Policy
- Diagnostic data may be used in aggregate form for service improvement
11. Termination
Either party may terminate this agreement under the following circumstances:
Termination by You
- You may stop using our Services at any time
- Account deletion requests will be processed within 30 days
- Prepaid services will be refunded on a pro-rata basis where applicable
Termination by Us
- We may suspend or terminate your access for violation of these Terms
- Termination may be immediate for serious violations or illegal activities
- We may discontinue Services with reasonable notice to users
- Upon termination, your right to use our Services ceases immediately
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes will be resolved as follows:
Informal Resolution
- We encourage informal resolution of disputes through direct communication
- Contact our customer service team before pursuing formal legal action
- We will work in good faith to resolve complaints and concerns
Formal Dispute Resolution
- Disputes not resolved informally may be subject to binding arbitration
- Arbitration will be conducted under the rules of the American Arbitration Association
- The arbitration will take place in Phoenix, Arizona
- Each party will bear their own costs and attorney fees
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time:
- Material changes will be communicated with at least 30 days advance notice
- Notice will be provided via email, website posting, or other appropriate means
- Continued use of our Services after changes take effect constitutes acceptance
- If you disagree with changes, you may terminate your use of our Services
- The most current version of these Terms will always be available on our website
14. Contact Information
For questions, concerns, or notices regarding these Terms of Service, please contact us:
- Email: [email protected]
- Phone: +1 917 420 6284
- Mail: SignalHush Legal Department, 3423 N 15th Ave, Phoenix, AZ 85015, USA
- Business Hours: Monday-Friday, 8:00 AM - 6:00 PM MST
- Response Time: We will respond to legal inquiries within 5 business days
