1. Information We Collect
SignalHush collects information to provide better services to our users and improve our interference diagnosis capabilities. We collect information in the following ways:
Personal Information You Provide
- Contact information including name, email address, phone number, and mailing address
- Account credentials and profile information for registered users
- Payment information including billing address and payment method details
- Technical information about your home network configuration and connectivity issues
- Communication preferences and service history records
- Feedback, reviews, and customer service communications
- Property information relevant to interference diagnosis services
Information We Collect Automatically
- Device information including hardware model, operating system version, and unique device identifiers
- Log information detailing how you use our services, including IP addresses and browser settings
- Location information when you use our mobile diagnostic tools or request technician services
- Cookies and similar technologies to identify your browser or device preferences
- Network diagnostic data collected through our interference analysis tools
- Website usage analytics including page views, session duration, and user interactions
Information from Third Parties
- Information from payment processors and financial institutions for transaction processing
- Data from our certified technician partners regarding service appointments and installations
- Public records and property information relevant to interference diagnosis
- Information from internet service providers when authorized by customers
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our interference diagnosis services. Specific uses include:
Service Provision
- Conducting comprehensive interference diagnosis and analysis
- Providing personalized recommendations for connectivity improvements
- Processing orders for diagnostic services and hardware products
- Scheduling and coordinating certified technician visits
- Generating detailed diagnostic reports and ROI estimates
Communication and Support
- Responding to customer inquiries, comments, and support requests
- Sending service notifications, technical updates, and security alerts
- Providing follow-up support and monitoring services
- Communicating about new products, services, and promotional offers
Business Operations
- Processing payments and managing billing for services and products
- Monitoring and analyzing usage trends to improve our services
- Detecting, investigating, and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements
3. Information Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties. We may share information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and website operations
- Certified technicians and installation partners for on-site services
- Analytics providers for website performance monitoring
- Customer support platforms for efficient service delivery
Legal Requirements
We may disclose personal information when required by law or to protect our rights and the safety of our users:
- Compliance with applicable laws, regulations, and legal processes
- Enforcement of our Terms of Service and other agreements
- Protection against fraud, security threats, and illegal activities
- Response to valid government requests and court orders
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure server infrastructure with regular security updates
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Automated monitoring systems for suspicious activities
Administrative Controls
- Strict access controls limiting employee access to personal information
- Regular security training for all staff members
- Comprehensive data handling policies and procedures
- Incident response protocols for potential security breaches
Physical Security
- Secure data centers with restricted physical access
- Environmental controls and backup power systems
- Secure disposal procedures for hardware containing personal data
5. Your Privacy Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request access to the personal information we hold about you
- Obtain a copy of your personal information in a portable format
- Review the sources of information and how it's being used
Correction and Updates
- Update or correct inaccurate personal information
- Complete incomplete information in your profile
- Modify communication preferences and settings
Deletion and Restriction
- Request deletion of your personal information (subject to legal requirements)
- Restrict processing of your personal information in certain circumstances
- Object to processing based on legitimate interests
Communication Preferences
- Opt out of marketing communications at any time
- Choose specific types of communications you wish to receive
- Set preferences for service notifications and updates
To exercise these rights, contact us at [email protected] or call +1 917 420 6284.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:
- Account information: Retained while your account is active and for 3 years after closure
- Service records: Maintained for 7 years for warranty and support purposes
- Payment information: Kept for the duration required by financial regulations
- Diagnostic data: Stored for 5 years to support ongoing service improvements
- Communication records: Retained for 3 years for customer service quality assurance
- Legal compliance data: Maintained as required by applicable laws and regulations
7. International Data Transfers
SignalHush operates primarily in the United States. If you are located outside the US, please be aware that:
- Your information may be transferred to and processed in the United States
- We implement appropriate safeguards for international data transfers
- We comply with applicable data protection laws in your jurisdiction
- You have the right to obtain information about transfer mechanisms
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information (subject to certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
- Right to request specific pieces of personal information collected
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:
- We will post the updated policy on this page with a new "Last Updated" date
- We will provide prominent notice of significant changes
- We may send email notifications to registered users
- Continued use of our services constitutes acceptance of the updated policy
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +1 917 420 6284
- Mail: SignalHush Privacy Officer, 3423 N 15th Ave, Phoenix, AZ 85015, USA
- Response Time: We will respond to privacy inquiries within 30 days
