1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience. Cookies contain information that is transferred to your device's hard drive and stored there.
SignalHush uses cookies and similar technologies to improve your experience on our website, analyze usage patterns, provide personalized content and services, and ensure the security and functionality of our platform.
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences. By using our website, you consent to the use of cookies in accordance with this policy.
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot function properly.
- Session management cookies that maintain your login status
- Security cookies that protect against cross-site request forgery
- Load balancing cookies that distribute traffic across our servers
- Authentication cookies that verify your identity
- Shopping cart cookies that remember your product selections
- Form validation cookies that ensure data integrity
- Accessibility cookies that remember your accessibility preferences
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website performance, user experience, and service quality.
- Google Analytics cookies that track website usage and performance
- Page view tracking cookies that monitor popular content
- User behavior analysis cookies that identify navigation patterns
- Error tracking cookies that help us identify and fix technical issues
- Speed monitoring cookies that measure page load times
- A/B testing cookies that help us optimize website features
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have integrated into our website. If you disable these cookies, some features may not work properly.
- Language preference cookies that remember your language selection
- User interface customization cookies that save your display preferences
- Form completion assistance cookies that remember previously entered information
- Chat widget cookies that enable customer support functionality
- Video player cookies that remember playback preferences
- Map integration cookies that provide location-based services
Marketing and Advertising Cookies
These cookies are used to track visitors across websites and deliver relevant advertisements. They help us measure the effectiveness of our marketing campaigns and provide personalized content based on your interests.
- Advertising targeting cookies that deliver relevant ads based on your interests
- Social media integration cookies that enable sharing and social features
- Conversion tracking cookies that measure the effectiveness of our marketing
- Retargeting cookies that show you relevant ads on other websites
- Campaign attribution cookies that track which marketing channels drive conversions
- Audience segmentation cookies that help us understand user demographics
3. How We Use Cookies
SignalHush uses cookies for various purposes to enhance your experience and improve our services:
Website Functionality
- Ensure our website functions properly and securely across different browsers and devices
- Remember your login status and preferences during your visit
- Maintain shopping cart contents and form data between pages
- Provide consistent user experience across different sections of our website
- Enable interactive features like diagnostic tools and calculators
Performance Optimization
- Analyze website traffic and usage patterns to identify areas for improvement
- Monitor website performance and identify technical issues
- Optimize page loading times and server response rates
- Test new features and improvements through A/B testing
- Understand which content and services are most valuable to our users
Personalization
- Customize content and recommendations based on your interests and behavior
- Remember your preferences for language, location, and display settings
- Provide relevant diagnostic tools and service recommendations
- Tailor our communications to your specific needs and interests
Marketing and Analytics
- Measure the effectiveness of our marketing campaigns and advertisements
- Understand how users discover and interact with our services
- Provide relevant advertisements and promotional content
- Track conversions and return on investment for our marketing efforts
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We work with trusted partners to provide enhanced functionality and services:
Analytics Providers
- Google Analytics: Provides detailed website analytics and user behavior insights
- Google Tag Manager: Manages and deploys marketing and analytics tags
- Hotjar: Offers heatmaps and user session recordings for UX optimization
Functionality Providers
- Google Maps: Enables location services and mapping functionality
- YouTube: Provides video content and embedded player functionality
- Zendesk: Powers our customer support chat and ticketing system
Marketing Platforms
- Google Ads: Enables targeted advertising and conversion tracking
- Facebook Pixel: Tracks conversions and enables social media advertising
- LinkedIn Insight Tag: Provides professional network advertising capabilities
These third parties have their own privacy policies and cookie policies, which we encourage you to review. We do not control these third-party cookies and are not responsible for their privacy practices.
5. Managing Your Cookie Preferences
You have several options for managing cookies and controlling your privacy preferences:
Cookie Banner Controls
When you first visit our website, you'll see a cookie banner that allows you to:
- Accept all cookies for the full website experience
- Reject non-essential cookies while keeping essential functionality
- Customize your preferences by selecting specific cookie categories
- Access detailed information about each type of cookie we use
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can:
- Block all cookies from being set on your device
- Block third-party cookies while allowing first-party cookies
- Delete existing cookies from your browser
- Set your browser to notify you when cookies are being set
- Configure automatic deletion of cookies when you close your browser
Third-Party Opt-Out Tools
For specific third-party services, you can opt out directly:
6. Cookie Retention Periods
Different cookies have different retention periods based on their purpose and functionality:
Session Cookies
- Automatically deleted when you close your browser
- Used for essential functionality like maintaining login status
- Do not persist between browsing sessions
Persistent Cookies
- Essential Cookies: Typically retained for 1-12 months
- Analytics Cookies: Usually retained for 24-26 months
- Functional Cookies: Generally retained for 12 months
- Marketing Cookies: Typically retained for 30 days to 2 years
Manual Deletion
You can manually delete cookies at any time through your browser settings. This will reset your preferences and may require you to re-enter information on subsequent visits.
7. Impact of Disabling Cookies
While you have the right to disable cookies, doing so may affect your experience on our website:
Essential Cookies
- Cannot be disabled as they are necessary for basic website functionality
- Disabling these would prevent the website from working properly
- Required for security features and form submissions
Non-Essential Cookies
- You may need to re-enter information and preferences on each visit
- Personalization features may not work as expected
- We may not be able to remember your communication preferences
- Some diagnostic tools may not function optimally
- You may see less relevant content and advertisements
- We may not be able to provide the same level of customer support
8. Mobile Applications and Other Technologies
In addition to cookies, we may use other similar technologies:
Local Storage
- HTML5 local storage for enhanced functionality
- Session storage for temporary data during your visit
- IndexedDB for complex data storage in web applications
Mobile Technologies
- Mobile device identifiers for app functionality
- Push notification tokens for service updates
- Location services for technician scheduling
Tracking Pixels
- Web beacons in emails to track engagement
- Pixel tags for conversion tracking
- Clear GIFs for analytics purposes
9. International Data Transfers
Some of our cookie and analytics providers may transfer data internationally:
- Data may be processed in countries outside your jurisdiction
- We ensure appropriate safeguards are in place for international transfers
- Third-party providers comply with applicable data protection laws
- You can contact us for more information about specific transfer mechanisms
10. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements:
- Material changes will be communicated through prominent website notices
- We may send email notifications to registered users about significant updates
- The "Last Updated" date at the top of this policy indicates when changes were made
- Continued use of our website after updates constitutes acceptance of the revised policy
- We encourage you to review this policy periodically to stay informed
11. Contact Us
If you have questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Phone: +1 917 420 6284
- Mail: SignalHush Privacy Team, 3423 N 15th Ave, Phoenix, AZ 85015, USA
- Online Form: Use our website contact form for privacy-related inquiries
- Response Time: We will respond to cookie-related inquiries within 30 days
- Business Hours: Monday-Friday, 8:00 AM - 6:00 PM MST
